IMPORTANT TO KNOW: Your subfloor must be completely level to install LVT flooring.

Also, LVTs cannot be installed without an appropriate underlay.


Make it level

The first thing to do when preparing to install an LVT is remove any existing floor coverings and carefully inspect the subfloor to make sure it is completely level. You can test this by laying down a board at different points on your floor and scanning for any gaps.

LVT flooring cannot be installed unless the subfloor is completely level.

Smooth it out

Next, spend time making sure the subfloor is smooth. Sweep and hoover the floor and check for any debris, bumps or irregularities, as these will cause problems later on in the process. You can use a levelling compound to smooth out any minor irregularities.

Moisture levels

There are two ways to ensure the moisture levels of your subfloor is suitable.

Firstly, you can use a hygrometer to measure the relative humidity (RH). LVT products can only be installed on subfloors with moisture levels below 75% RH. If the reading is above 75% RH, you must install a surface damp proof membrane (DPM).

Alternatively, you can use a moisture metre to make sure the moisture content of your subfloor does not exceed the following CM (Carbide Method) measurements:

Wood: <10% CM

Concrete: <2-3% CM (or <1.5% CM with underfloor heating)

Anhydrite: <0.5% CM

Remember to switch off your underfloor heating 24 hours before and after installing your flooring.


LVTs cannot be installed without an appropriate underlay. We recommend underlays that are no more than 1.5mm thick, such as our LVT underlay.


Once you've made sure your floor is completely level, smooth and clean and you've got the correct type of underlay - you're ready to go!

View our how-to videos on getting started for

detailed visuals on using the app here.

Download the free app from the iTunes App Store or the Google play store then use the name and password we have set up for you sent in the invite email to access your account online and start ordering!

How to order

To find a product use ‘search’ for a specific product or ‘browse’ by product type and range. You will find detailed specifications on each product using the ‘i’ buttons on either desktop or mobile.

For laminates, LVT/SPC, real wood and accessories enter the amount of boxes/QTY needed. When purchasing carpet, grass, or vinyl use the drop-down to select either cut length or a roll. The first box should always be a whole number, the second box is for the length of your cut if you are requesting a cut.

Checking Out

Once you have added your items to the basket the next step is to check out. In the top right corner next to ‘Logout’ is ‘Basket ( )’, with the current contents in brackets. Click here and use the checkout button at the bottom to proceed with the order. Simple!

View your order history and keep on track of your spending

Keep a record of your orders and easily place the same order through ‘order history’ on the menu, both on the desktop site and on the mobile app. You will find a full list of your orders here, you can also search for specific orders by order number, date and customer reference.

Adding to favourites for quick ordering

You can quickly create a list of your most ordered products

by selecting ‘Favourite Products’. On each product there is a

grey star, tap the star to mark the product as a favourite, un-tap it to take it off the list.

Shopping lists

For items you get delivered often it’s even faster to order, just create a shopping list. You can give your lists different names, such as ‘Mondays order’. To do this, when in your basket, click ‘Add To List’.