Getting Started with Online Ordering

View our how-to videos on getting started for

detailed visuals on using the app here.



Download the free app from the iTunes App Store or the Google play store then use the name and password we have set up for you sent in the invite email to access your account online and start ordering!


How to order

To find a product use ‘search’ for a specific product or ‘browse’ by product type and range. You will find detailed specifications on each product using the ‘i’ buttons on either desktop or mobile.


For laminates, LVT/SPC, real wood and accessories enter the amount of boxes/QTY needed. When purchasing carpet, grass, or vinyl use the drop-down to select either cut length or a roll. The first box should always be a whole number, the second box is for the length of your cut if you are requesting a cut.

Checking Out

Once you have added your items to the basket the next step is to check out. In the top right corner next to ‘Logout’ is ‘Basket ( )’, with the current contents in brackets. Click here and use the checkout button at the bottom to proceed with the order. Simple!

View your order history and keep on track of your spending

Keep a record of your orders and easily place the same order through ‘order history’ on the menu, both on the desktop site and on the mobile app. You will find a full list of your orders here, you can also search for specific orders by order number, date and customer reference.

Adding to favourites for quick ordering

You can quickly create a list of your most ordered products

by selecting ‘Favourite Products’. On each product there is a

grey star, tap the star to mark the product as a favourite, un-tap it to take it off the list.

Shopping lists

For items you get delivered often it’s even faster to order, just create a shopping list. You can give your lists different names, such as ‘Mondays order’. To do this, when in your basket, click ‘Add To List’.