Key responsibilities: ​​

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IT Support across multiple sites

• First point of contact for ICT issues

• Problem investigation

• Prioritise tasks in a high-pressure environment 

• Documentation of actions and solutions

• Clear user-friendly communication with staff

• Escalation of problems with 3rd parties where appropriate

• Set up of user accounts

• On-going maintenance and monitoring of systems

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Data Analysis

• Produce internal company reports, from multiple data sources

• An understanding of data transformation

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Installation 

• Preparation of ICT equipment and services

• Implementation of hardware and services

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Our ideal person: 

A proven ability to follow processes and procedures, you will be able to prioritise and manage several open cases at the same time. 

 

Minimum 3 years’ experience in an IT role with project management, excellent problem-solving skills and a clear passion for technology.

 

Excellent verbal and written communication skills, able to understand and communicate with users at different levels of knowledge and experience

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Ability to demonstrate success 

• In project management  

• In informatively displaying data

 

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Experience with 

• PC/Printer/Network hardware

• Microsoft Office Administration Consoles

• Microsoft Office Applications

• Service Desk Software

• TCP/IP networking

• Cloud-based Telephone Services

• Interfacing with 3rd party applications

• An understanding of ERP systems, their role in a modern business

 

Full UK driving licence