TRADE COUNTER

SALESPERSON

We are looking for an enthusiastic individual who thrives on building great relationships with our customers to join our Trade Counter based in Dublin.

As Trade Counter Sales  

You will act as the first point of contact for customer orders and queries. You will learn to be a product expert, giving product advice as well as supporting the Depot Manager with stock and storage of the trade depot. As the face of our company, your role means you are key to maintaining our customer’s confidence and trust. Excellent customer service is the key to our success - utilising your great people skills and product knowledge you will build strong relationships with new and existing customers. You must ensure customers receive their orders in excellent condition, in a timely manner, and with efficient service. Every day you will be speaking with customers and helping them purchase and collect our products. To many customers, you will be the member of the Flanagan’s team they see most often, critical to delivering our company goal of providing our customers with the most compelling service, selection quality and value. You should go above and beyond to help meet customers’ needs and continually aim to provide the company with feedback on how we can better our products & services.

Duties

  • provide full cover of the Trade depot including front of house and warehousing. 

  • Exceed our customer’s expectations in terms of Customer Service  

  • Providing customers with information on stock availability, product knowledge and pricing. 

  • Meeting and exceeding sales targets and KPI’s 

  • Working with our stock controllers and warehouse in Saintfield to manage stock levels. 

  • Assist with monthly stock take 

  • Processing customer transactions and taking payment via cash and card. 

  • Balancing daily sales reconciliation at end of each day. 

  • Keeping the depot clean and tidy. 

  • Maintain a safe working environment in line with our Health and Safety policy. 

  • Assist customers in the loading of their vehicles via manual handling and the use of Forklift. This role involves the lifting of heavy and awkward goods. 

  • Confident and friendly communicator as you will be the first point of contact for the Customers. 

  • Assisting with enquiries both face to face and on telephone. 

 

Specific qualities

  • Confident and friendly communicator with the ability to build great customer relationships 

  • Great organisational skills 

  • Proficient computer skills 

  • Previous sales experience in a Trade Counter setting 

  • The ability to upsell products.  

  • Attention to detail and the ability to multitask 

  • Excellent time keeping 

  • Forklift licence (Counterbalance and Reach) 

MORE ABOUT US

COVID:

Like most businesses, Flanagan’s have adapted our ways of working and environment to ensure that you, our customers, our colleagues, and families are safe. All COVID priority actions are in place; with the provision of face masks, social distancing, hand sanitisers, screens, and reduced crowding where appropriate. As guidelines change, we will remain flexible and adaptable and continue to update our ways of working to maintain all COVID protective measures.  

With over 40 years of continuous growth, K J Flanagan is a major supplier of flooring products within Northern Ireland, Ireland & Scotland. Delivering to the flooring retail and commercial trade we pride ourselves in being a market leader, continuously adapting to meet our customer's needs and always providing a world class customer experience. Our current team of over 125 people work across sites in Northern Ireland, Glasgow and Ireland and have a drive to deliver quality customer service. 

In return you will receive 

  • Hours of work 8.00-5.15pm Monday to Friday 

  • Free carparking 

  • Employee Assistance programme 

  • Staff discount 

  • 28 days paid holidays including Bank Holidays 

  • Company pension Scheme